POLICIES

To enhance accessibility and reduce phone tag, we ask patients to please use our secure online booking system. For urgent same day and next day appointments call our office as usual.

Forms require substantial time outside of patient care hours to be completed. Your doctor usually works on forms in the evenings or weekends. Due to a high demand of form completion requests, expect a 4-6 week turnaround time for your forms to be completed. Thank you for your understanding.

Missed appointments greatly affect healthcare provision, leading to longer wait times and denying urgent care to others. As a result, our strict cancellation policy requires you to call atleast 24-hours in advance to cancel your visit otherwise you will be billed for the missed appointment.

OHIP does not cover prescriptions (Rx) for insurance reimbursement purposes. To seek a Rx for insurance reimbursement for services like massage, physiotherapy, psychotherapy, stockings, orthotics, etc., a $20 fee per prescription applies. Please email your request to our office at: info@ascentmedicalcentre.com

Our office staff are hard at work accomplishing administrative tasks related to patient care. To minimize interruptions to their work, we have implemented an automated check-in process. Kindly use the check-in kiosk upon entering the office to complete your check-in.

We understand that health concerns and stress can be overwhelming, and our team is here to support you with compassion. However, to maintain a safe and positive environment for everyone, we uphold a zero-tolerance stance on any threatening, harassing, or disrespectful behaviour toward staff and clinicians. Patients who cannot adhere to this policy will be discharged from the practice. Thank you for treating our caregivers and fellow patients with the kindness and respect they deserve.